Shipping policy

Thank you for shopping with I Wear Dolls! We’re dedicated to making your shopping experience as smooth as possible. Below, you’ll find important details about our shipping options, costs, and how to manage changes or issues.

Shipping Costs & Transit Time

We offer the following shipping options depending on your location. Shipping costs are calculated at checkout, and we also offer free shipping for orders above a certain amount. Please note that any additional customs fees are not covered by I Wear Dolls.

Region	Estimated Delivery Time	Shipping Cost	Free shipping
Spain	2-5 business days	Calculated at checkout	Free for orders over €35
UK & Swiss	7-15 business days	Calculated at checkout	Free for orders over €70
US	4-10 business days	Calculated at checkout	It does not include free shipping
Rest of world	7-15 business days	Calculated at checkout	Free for orders over €70

 

Please note that these are estimated transit times and may vary due to customs or courier delays. Any additional customs fees are the buyer’s responsibility.

Orders shipped to the United States may be subject to import duties and/or taxes.

These costs are not included in our prices or shipping fees and must be paid by the customer directly to U.S. customs or the courier upon delivery.We recommend checking your local customs regulations for more details.Thank you for your understanding and support

Order Cut-Off Time
To ensure timely processing, orders placed before 2:00 PM (local time) on weekdays will be processed and shipped the same day. Orders placed after this time, or on weekends and public holidays, will be processed on the next business day.

Change of Address
If you need to change your shipping address, please contact us within 24 hours of placing your order. After this time, we may not be able to modify the address if the order has already been processed or shipped.

Cancellations
If you wish to cancel your order, please reach out to us as soon as possible. We can cancel orders that have not yet been processed or shipped. If the order has already been dispatched, you will need to return it following our return policy once you receive it.

We thoroughly inspect every order before shipping. However, if you receive a damaged or incorrect product, please notify us within 7 days of receiving your package. We will quickly arrange for a replacement or refund.

Contact Us

For any questions or assistance, please don’t hesitate to get in touch with us. We’re here to help!

Thank you for shopping with I Wear Dolls! We appreciate your support and will ensure a timely and pleasant delivery experience.

Note: We ship orders within 24 hours. If the shipping information is incomplete or you want to make any changes, you must notify us within 24 hours after your purchase. After this period, we are not responsible, and additional shipping charges may apply.