RETURNS AND REFUNDS
We hope your new items will bring you a lot of sparkling joy! If for any reason you would like to exchange or return to us, please follow the instructions below.
- Make sure all the items have all original packing, are unused and without any damage. If there are any stains or other dirt on the products a €5,- charge will be deducted from your refund (per item).
- Fill in the details on the return form and send it to us within 30 days upon delivery.
We do not offer free returns when you change your mind, so please go to the local postal office and they will guide you to the cheapest and smoothest shipment.
We do offer free returns if the product does not match the product description and state as on the web shop shown.
Your refund will be processed within 10 days after arriving at our warehouse. You will receive an email as soon as your return/ refund is processed.
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Dolls gives the guarantee that all products will be shipped in an complete state and shall arrive at the customer in a complete state. In case the product arrives in an incomplete state at the customer, Dolls will replace the item and the customer follows with a return of the product item on cost of Dolls.
We offer waterproof jewelry that does not loses its color over time. We want you to enjoy our pieces for a life loing. Therefore Dolls guarantees the first year of the item for complete color loss. If an item, by production failure, loses its complete color, the customer can prove this by first sending pictures of the item to: email@example.com. Once agreed on the defect the item will be replaced once the customer has send it back to Dolls for inspection. If the product is not in the collection anymore the customer can choose a product of the same value or request a gift card of the value.